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Starting April 1st 2022, we will be bringing back our Referral system! This Refer a Friend is a bit different than our first one, it still gives great discounts for getting the word out about Will Connect. More info on our SPECIALS page.
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There will be an emergency service affecting maintenance window to replace the point to point radio in Conconully beginning around 0800 on Tuesday, November 16, 2021. The outage is expected to last approximately six hours. During this time period all services to Conconully will be dropped as the radio is replaced and aligned. We apologize for the downtime, if you have any questions or concerns please contact us. Hello Everyone, we will be slowly transitioning to an Ipv6 Network. We are starting with the foundation of the network today. In the coming weeks moving customers to the new IP service. This will increase VoIP performance and especially Gaming services. Please be aware we could run into some disconnects during the next few days. If you lose internet, and power cycling your router and internet power supply does not bring it back. We will need to have a full reset of the router. To do this most routers will have a reset button on them, you will want to hold this reset button until the lights on your router flash once. (Should be 15-30 seconds of holding the button) Then the routers wifi name and password will be the same as the one on the bottom of the router. If you are not able to get internet service after the power cycle or the reset, please contact us as soon as you can we will help you get everything set up as it should be. If we miss your call please text, since we are expecting many calls for this Upgrade. Thank you all for your patience, this upgrade will be the first step to future improvements to the internet offering better stability overall. The Public Utility District No. 1 of Okanogan County is calling an emergency service affecting maintenance window for tonight, September 24th beginning at 0100-0500 to investigate abnormal switch memory access behavior on a backbone switch located in Tonasket, WA. This will impact services in the Tonasket area. Date of Work: September 24, 2021 Time of Work: 0100-0500, expected downtime 25 minutes If you have any questions or concerns please contact us. EMERGENCY MAINTENANCE IS COMPLETE, EVERYONE SHOULD BE BACK ONLINE NOW. If you still do not have service please contact us. **UPDATE**We received another update that it is taking way longer then they thought. It is still moving forward, but at this point we are in limbo for when the downtime will occur. We apologize for this mix up. **UPDATE** Looks like there was a slight hiccup with the timing. The downtime of 10-30 Minutes will come a little after 1:00. This will be a reboot of the entire internet network, applying the new updates to the internet service. After our unexpected outage at midnight last night we found issues that need to be resolved as soon as possible to get the internet back to performing optimally. This Maintenance will last about 10-30 minutes, we will be starting the Upgrades at 12:30 this afternoon. Thank you all for your continued patience with this matter, we hope to have everything back to running order today. If you have any questions or concerns please feel free to reach out to any of our contact sources. We experience an outage last night around Midnight, This may have affected all our internet devices. The issue was resolved by our network team at 6:50 AM this morning. They are looking into the cause and a fix for this Massive Outage. If you are still experiencing no internet please power cycle your Internet and Router. You can do this by unplugging the power to the internet powersupply and the router, wait 30 seconds, then plug them back in. If you still have no service, and the power cycle did not work for you please contact us as soon as possible. Thank you all for your patience! There was a power outage in the eastlake area of Oroville that exhausted the emergency batteries on the Eder Mountain wireless internet access point. Power has since been restored to the area, and the internet should be back up and running. If your service is not back online and working, please contact us as soon as possible. Thank you for your patience. The Public Utility District No. 1 of Okanogan County is calling an emergency service affecting maintenance window for tonight, August 12th beginning at 0100-0500 to work with our switch vendor. We are investigating abnormal network behavior that was experienced mid-morning today, August 11th, on our Twisp subring involving backbone switches in Brewster, Pateros, Twisp and Malott. Potential reboots may be required on any of these devices affecting services in the indicated areas. All services in Twisp will be affected and there is potential to affect customers and AP sites along Hwy 153, Old Hwy 97, Brewster and Pateros as well as our Fox Mountain wireless. This maintenance is necessary to ensure the stability of our backbone infrastructure.
Thank you for your patience as they resolve this issue. Please contact us with any questions. The Public Utility District No. 1 of Okanogan County will be performing service affecting maintenance on our local Omak-Okanogan ringed switches. Maintenance will begin Wednesday morning, August 5, 2021 at 0100 and conclude by 0500. Jackass Butte and Armory wireless sites should not be affected since traffic should redirect. Please contact us if you have any questions or concerns. Thank you all for your patience and understanding. **UPDATE**
Issue has been resolved. Everyone should be back online, please contact us with any questions. The site at Sitting Bull has gone down, including wireless and fiber customers. We will be dispatching a tech to investigate shortly. I will update this post with any news as soon as we get it. Thank you for your patience and understanding. **UPDATE** PUD has pushed the failed internet access point replacement to Tuesday this week, due to lack of inventory they will not be upgrading this to our new Cambium system. Instead there will be a replacement of the current system. Meaning in the future this same failure/ upgrade process will happen again. The internet access point providing service to people in Loomis has Failed. The PUD is working on getting a replacement ready for Monday. We will be upgrading everyone that is offline now to our new system once the PUD has the replacement up monday. We apologize for the loss of service over the weekend. If you have any questions or concerns please contact us. Techs will be doing maintenance on the Fox Mt Wireless site, including upgrading the backhaul radio tomorrow, 5/4. Although I do not have a time frame, expect there to be service disruptions starting mid to late morning until early afternoon, with service fully restored before end of day. Please contact us with any questions. Thank you for your patience. **UPDATE** Issue has been resolve, and power has been restored to the mountain top access point.
We are currently experiencing issues related to a power outage at the PUD’s wireless site on Fox Mt. A tech has been dispatched to investigate why the site remains offline even though commercial power has been restored to the mountain top. Thank you for your understanding. **ISSUE RESOLVED** There was another ISP with failed equipment causing major noise on the frequency providing service to Omak Flats. The equipment has been replaced and everything should be up and running now. Thank you all for your patience.
UPDATE**There seems to be heavy interference in Omak, the Techs will look into scanning for a new frequency Monday Morning We are seeing some throughput issues happening on our Coleman Access Point in Omak this afternoon. We are doing our best to look into the issue and hope it will be resolved promptly. We apologize for this inconvenience. **UPDATE**
At this time all services have been restored and we expect everything to remain stable. Techs are still working on the issue. Still no estimated time for a fix. We apologize for this downtime. About 30mins ago we lost connection to wireless internet access points on top of Pickens Mountain. We will keep this post updated on any news we hear about getting the service back online. Thank you for your patience. Good Morning, Today there will be updates to the Omak, Okanogan and Malott areas. This will include Coleman, Shellrock, Jackass and Fox internet access points. There will be brief interruption to service as the internet access point reboots.
If you have any questions please feel free to contact us. UPDATE**
-Starr Rd APs have been restored and everyone should be connected. -We hope to have the failed AP on Hwy 20 upgraded tomorrow and will notify if those plans change. UPDATE**
• Starr Rd in Pateros – fiber restoration will hopefully be completed today with these two APs back online • Alta Lake – The AP is currently down. We believe this could be power related and will get someone there as soon as we can. • Hwy 20, east of Tonasket – This AP has failed on the first site east of Tonasket up Hwy 20. It looks like this will not be resolved until tomorrow 1/14, the crews are still working on the power and internet in Pateros. • South Omak – There is an ongoing power outage, anyone connected there should come back up when power is restored. If you have any questions or concerns please contact us. Outage Starr Road South of Pateros
We are hearing that a Snow plow hit a pole, there will be an extended power outage affecting the internet sources from the south of Pateros. Please feel free to contact us with any questions or concerns. Hope you are all safe and well. UPDATE 1/12/21** Upon further inspection the fiber has been compromised. Crews will be working on a game plan, but with the number of outages going on the expectation is fiber restoration to these sites will not occur until tomorrow, Jan 13th at the earliest. We do apologize for the downtime. Please contact us if you have any questions or concerns. UPDATE 1/13/21** Fiber restoration will hopefully be completed today with these two APs back online ***UPDATE*** Eder will be going down this morning for an outage while equipment is upgraded. Expect a minimum of 2 hours and estimated to start mid-morning, possibly 9am. There will be an attempt to upgrade the radio equipment for Eder Mountain this week. This will most likely involve a couple hour outage for anyone connected to our access points on Eder Mountain. We are still unsure of what time it will happen, we will keep this post updated on any news we receive from our Network Team. If you have any questions please feel free to contact us. We lost our internet connection on top of the mountain, the techs will be up there first thing in the morning due to the weather conditions. We are very sorry for any inconveniences. Please contact us if you have any questions or concerns. Brewster/Pateros BRIEF OUTAGES
Techs will be working on Harmony Heights today. There may be some brief outages to the site while work is completed. Our apologies for any inconveniences. If you have any questions or concerns feel free to contact us. **UPDATE** Power has been restored and all sites are back online with commercial power. Due to a pole fire, there will be a power outage of about two hours that is affecting the Norton’s wireless site above Tonasket. The batteries should last close to the whole time, if not for the outage duration. This is also affecting the sites in the Aeneas Lake area that do not have battery backup. Please feel free to contact us if you have any further questions, we will update this post when we know more. We have lost connection to the Shellrock wireless site and are in the process of investigating. I will keep this post updated with any more information about our internet access point. UPDATE** The Techs have found a fix, and are working on getting it implemented within the hour. We will know more soon. UPDATE** Shellrock Wireless Access point is back up, if you have any issues please feel free to contact us. Crews are plowing in conduit for power and fiber to Jackass today. We hope that fiber can be run today or tomorrow and splicing to start tomorrow or Friday. This will restore our wireless site, but no ETR for AT&T as we believe they may have some site work to do for our interface. More updates to follow as we have more definitive time frames. |
IN PARTNERSHIP WITH OKANOGAN COUNTY PUD |
